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When People are Cheaper than Technology

Technologically minded people tend to look for technological solutions to the problems they face. Naturally so, but every technological solution can be improved. There is always another solution, simpler and better than the current one. Most inventors will admit that they know a lot of ways to improve on their solutions – an optimization here a redesign there, etc. The solutions in use are comprimises between the optimal and the practical. Necessarily so, to keep down cost.

But the improvements the designers know about are usually still within the framework originally proposed by the inventor. He or she is too involved in the work to be able to see the big picture and think of a radically new way of attacking the problem. One often overlooked solution: Use people instead of a complex technological solution.
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